Sometimes it doesn't take long to find new information that would have improved an earlier post. In NBN madness I noted that Telstra shareholders who thought they were buying a network that would be operational for 25 years were delusional.
Then I saw the this story from David Braue about his personal experience with broadband. Yes folks - ead what he says about the PSTN being fundamentally broken.
As an industry practitioner I can understand a lot of what is going on in he processes here. But to deliver customers both high speed service and provider choice the NBN will indeed be the solution.
But in the interim we should also note the way our crappy processes affect customers.
Another example was on offer today - this time on a mobile. In reality this should be more configured as a problem for the banks because at core it is the problem of declining payment on authorised regular debits because a credit card expiry date has been reached. Do the banks realise just how many suppliers we'd have to update? Could the banks offer us a service that provides us with an automatic authorisation update?
in this case it might also be a telco problem, because as an industry it actually has a core of debt problems and so often has harsh credit terms, or harsh terms imposed by its bankers.
I wrote about one such experience last year, and also about customer service and regulation. This is the motivation behind recent comments by ACMA chair Chris Chapman.
It will be nice if the industry can respond well.