Monday, July 27, 2009

What a great story

It appears that the voice to text service offered by Telstra and some other global carriers is not fully aoutomated.

This creates an interesting challenge. There is nothing wrong technically with the service provider using human agents to do this, heck they've offered human agents doing it in products that we call "call screen". The issue is that neither caller or service subscriber as aware that people might be involved.

A most interesting story.

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