I wrote an itNews opinion piece on the TIO recently.
Many thanks to Holly Raiche for filling in the blanks for me on at least part of the process by which the TIO came to be. The recommendation for a Telecommnications Ombudsman followed a House of Reps inquiry into Telecom's handling of complaints.
The committee drew heavily n a Communications Law Centre report Handling of Telecommunications Complaints which is in five libraries but I haven't seen yet.
The committee actually recommended an ombudsman located within AUSTEL. Stuhmcke writing in 1998 foreshadowed much of the ongoing discussion about the scheme.
Novae Meridianae Demetae Dexter delenda est