I want to give some praise to my web-hosting supplier NetRegistry. I had cause to ring their support centre today. The IVR did encourage me to try self-serve on the web (but I'd already done it), but it also told me my position in the queue and gave me the option of requesting a call back without losing my place in the queue.
What's more it worked! My only quibble was they asked me to key in my number rather than giving me the option of choosing the number I was calling from (and I don't block it). It was particularly good given I was calling from my mobile!
If call centres want to help their customers, this is a great option - especially for the great 1300/1800 calls from mobiles rip-off.
I'll have to tell NumberWoman.
Novae Meridianae Demetae Dexter delenda est